What happens next after placing an order for these programs?

You will receive an email outlining the order process with a short video explanation. You will then receive an email request asking you to complete the Service Agreement / Goal form for the child you have placed the order for (as per the Purchase Order you have placed). This email will prompt you to complete your set goals when you select the program(s) you are ordering. Please check your junk/spam folders. You will receive one of these forms for each program purchased if you are placing orders at a separate stage. When the form is submitted, an invoice will then be arranged. An invoice will be sent to your Plan Manager if you have included your Plan Manager’s details on your Service Agreement. Once payment has been received, your order will be dispatched.

Do I need to fill out a Service Agreement for a program pack?

Yes, you do, you will receive an automatic email request to complete a Service Agreement with your set goals shortly after your order has been updated. This information is required so we know where to send the invoice to and to ensure the details match to the Purchase Order form(s).

When should I expect to receive my order? How long until the box arrives?

The sooner we receive your forms and payment, the quicker your order(s) will be dispatched. If we’re waiting on payment from your Plan Manger, this may take some time before payment is confirmed. We allow approximately 4-6 weeks from the date your order is received until your order has been delivered (allowing for forms to be completed, payment, packing and shipping).

Are the Out Of The Box Therapy programs NDIS approved?

Yes, all our Out Of The Box Therapy programs are NDIS approved: The official Building Blocks Therapy invoice that is issued will include all information to enable claiming with NDIS.

How can I use my NDIS funding to purchase these programs?

You can use your ‘Capacity Building’ budget for any of our Out of the Box therapy online programs should the goals of the program relate directly to the goals set on your NDIS plan. If you are unsure at all please do not hesitate to contact our Director and Occupational Therapist Lize Roos directly at and she will be able help you decide if the Out of the Box Program you are interested in is suitable for your child.
The funding for the program is claimed as follows
* Online Therapy Program: claimed under the Occupational Therapy line items in your CB Daily Activity – Improved Daily Living Budget.
* The Resources: can also be claimed using Low Cost AT. If you don’t have funding for Low Cost AT you can purchase the Resource Kit privately or purchase the online therapy component where alternative home items are recommended.

How do I get my tracking number?

You should receive your tracking number from our courier within a few days from collection so that you may monitor your delivery.

What line- item number would the Out Of The Box Therapy program go under?

The line number the Out Of The Box Program would fall under is as follows: 15_005_0118_1_3 – this number is for NDIS Early Intervention / or 15_617_0128_1_3 – this number is for 7 years and over. For the Resource Kit you can use your Low Cost AT budget to support Capacity Building.

Are these programs customizable for any other OT related issues?

Another Healthcare Professional may suggest the pack for other skills, however, please note these activities have been designed by our team of Occupational Therapists at Building Blocks to focus on the development of skills relating to the specific Out of The Box Therapy programs.

I am trying to log into the online portal but when I log in, the videos do not open and I am asked to login to enrol

Please contact us on (03) 9404 0338 so we can give you the link for the access or help problem solve why things are not working.

How long do I have access to the program for?

Once you log in your access is for 6 months, if you require more time, please let us know and we can extend this for you.

If I have selected a 1-on-1 Coaching Session / 1 NDIS Hour, when will I be contacted about this?

When you have completed approximately 50% of the program videos, our incredible team will contact you via phone or email to book a time with the Therapists. If you prefer to have your parent coaching session earlier in the program, please do not hesitate to contact us and we can book in your sessions for you at a time that is convenient.

When do I submit my post goals to you and what happens then?

When you have completed the program, you will receive an automatic email request asking you to complete and submit your post goals. You will also find a link to the post program goals on our Teachable platform in the last video that you will be completing. Being outcome- based programs, your pre and post therapy goals will be checked and a report with the findings will be sent to you.